Refund policy

Return & Refund Policy – Annam Chekku Oil Mill

At Annam Chekku Oil Mill, we are committed to delivering pure, high-quality wood-pressed oils to our customers. Due to the consumable and hygienic nature of our products, we maintain a strict return and refund policy as outlined below.

1. Eligibility for Returns

Our products are not eligible for return once delivered, except in the following cases:

  • The product received is damaged or leaking

  • Wrong item delivered

  • Packaging seal is broken at the time of delivery

No other reasons, including taste preference, change of mind, or personal dislike, will be accepted for return or refund.

2. Reporting a Damaged or Incorrect Product

Customers must report any issue within 48 hours of delivery.

To request a refund, please share the following:

  • Clear photos or videos of the product

  • Images of packaging and shipping label

  • Order number and delivery details

Requests made after 48 hours of delivery will not be accepted.

3. Return of Product

For approved claims, customers are not required to return the product.

Refunds will be processed based on photo/video verification.

4. Refund Process

Once your request is verified and approved:

  • A full refund will be issued

  • Refund will be processed within 5–7 business days

  • Amount will be credited to the original payment method

Processing time may vary depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Request made after 48 hours of delivery

  • Product already consumed significantly

  • Damage caused after delivery due to improper handling or storage

  • Minor packaging dents that do not affect product quality

6. Contact for Support

To report an issue, contact us with proof within 48 hours of delivery.

📧 Email: annamchekku@gmail.com
📞 Phone / WhatsApp: 9025227477 / 7845128548
🕒 Support Hours: 9.30 am - 6.30 pm

7. Policy Updates

Annam Chekku Oil Mill reserves the right to update or modify this policy at any time without prior notice.